Unlike my unfortunate experience with Verizon Fios customer service (the phone line is still working - thanks for asking), I had a transcendent moment with Rick at Verizon Wireless customer service this morning.
When my phone fried last month I had been promised credit for the ring tones I had to re-purchase. This month's bill arrived WITHOUT the credit.
I tried to remain calm, took deep breaths, and called Verizon Wireless customer service, preparing for a long battle.
Rick took the call, looked at my record, saw that I hadn't been credited, applied the credit, and thanked me for my business all in about 20 seconds. A quick check of my balance verified that it wasn't a dream and he had done all he promised to do.
What a great business concept!
Verizon Wireless: YOU'RE DOING IT RIGHT!!!
When my phone fried last month I had been promised credit for the ring tones I had to re-purchase. This month's bill arrived WITHOUT the credit.
I tried to remain calm, took deep breaths, and called Verizon Wireless customer service, preparing for a long battle.
Rick took the call, looked at my record, saw that I hadn't been credited, applied the credit, and thanked me for my business all in about 20 seconds. A quick check of my balance verified that it wasn't a dream and he had done all he promised to do.
What a great business concept!
Verizon Wireless: YOU'RE DOING IT RIGHT!!!
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